Shipping policy

Shipping Policy

This Shipping Policy (the "Policy") applies to all orders placed with The Company (Nocturtle LLC"). By completing a purchase, the customer ("Buyer") agrees to the terms outlined below.

1. Buyer Responsibility for Accurate Shipping Information

a. Buyers are solely responsible for ensuring that all shipping information, including name, address, and contact details, is entered correctly at the time of purchase.

b. The Company is not responsible for any delays, lost shipments, or miss deliveries caused by errors in the shipping information provided by the Buyer.

2. Lost, Stolen, or Mis-delivered Packages

a. Once a package has been handed over to the designated shipping carrier and marked as "Delivered," The Company’s responsibility for the shipment ends.

b. The Company is not responsible for packages that are:

i. Lost in transit.

ii. Stolen after delivery.

iii. Delivered to an incorrect address provided by the Buyer.

c. Buyers are advised to track their shipment and ensure timely retrieval of their package to prevent theft or loss.

d. If a package appears lost or stolen in transit, please allow up to 15 business days from the shipping date before we determine the package’s status. If the package is not delivered after this period, we will work with the carrier to investigate and resolve the issue. 

WE WILL NOT ISSUE ANY REFUNDS UNTIL THE 15 BUSINESS DAY PERIOD IS OVER

3. Shipping Claims and Disputes

a. If a package is marked as delivered but cannot be located, Buyers must first contact the shipping carrier to open a claim.

b. The Company will provide reasonable assistance, such as proof of shipment, but will not assume liability or reimburse Buyers for lost, stolen, or mis-delivered packages.

4. Non-Delivery Due to Buyer Absence or Refusal

a. If a package cannot be delivered due to the Buyer’s absence, refusal, or failure to retrieve the package from the carrier, the Buyer will be responsible for any return shipping fees or redelivery charges.

5. Changes to Shipping Information

a. Once an order has been processed and shipped, changes to shipping details cannot be accommodated. Buyers are responsible for verifying all information before completing their purchase.